Help
What is myESI
In addition to the www.esi-group.com site, the myESI is a portal site that gives our customers a central location to access information about our company and products. This includes an archive of technical articles known as "Tips and Tricks", it provides the ability to request support and training, download software applications (manuals, FLEXnet tools …) that support our products.
What do you need help with?
Installing, downloading software
Have you ever checked the videos available on the myESI portal?
The Welcome package has been made for you.
Using and troubleshooting my Software
You have already checked all "Tips and Tricks" on myESI and now you need help installing, downloading, or troubleshooting one of your software, please fill in this form:
Contact Us – Report a Problem with myESI
Having trouble using myESI? We're here to fix it.
1/ Need Help Registering for myESI?
To register for a myESI account, go to Register for a new Account | myESI
Having trouble registering?
If there’s an error during registration, a support case will be automatically created and sent to our support team.
You’ll receive a confirmation email with your case number and next steps.
If you don’t receive an email within a few minutes, check your spam folder.
We’ll make sure you get to the right team as quickly as possible.
2/ Any Problems While Navigating?
If you've encountered a bug, a broken link, or something on the site isn't working the way it should, please let us know using the form below.
The more details you provide, the faster we can resolve the issue.
What to Include:
- Page URL (if applicable)
- Brief Description of the Problem
- Steps to Reproduce (what were you doing when the issue occurred?)
- Browser/Device Info (optional but helpful)