UX Improvement Program - Visual-Environment (VE)

The User Experience Improvement Program was created to give all customers of Visual-Environment, the ability to contribute to the evolution of the product.

This program is designed to understand and anticipate users’ needs in order to deliver world-class product.

Participation is voluntary, and no personally identifiable information is collected.

 

How Does it work?

  • When you grant permission to collect data, your computer automatically sends information to ESI Group each time you are closing Visual-Environment.
  • Usage data are associated with an unique anonymous ID that is randomly generated. It does not contain any personal information. It is used to distinguish how widespread the data we receive is.

What information is collected?

  • VE version
  • VE features usage such as menu options or buttons selected
  • No personally identifiable information is collected

How will ESI Group use the information?

  • The information collected will be used to better understand how customers use Visual-Environment and how to improve VE in the future. This information will not be shared outside ESI Group.

How is my privacy protected?

  • The program does not track any personally identifiable data. The program takes only those actions described on this page, and only if you give permission.
  • All collected data are kept on an ESI Group server protected by all the necessary precautionary measures to avoid fraudulent access.
  • ESI Group respects the confidential nature of such data, which will not be communicated to any third party.

How do I say if I want to participate or not?

  • During the installation, you will be presented with a dialog box asking if you would like to participate in the program.
  • At any time, you can choose to start or stop participating by selecting “User Experience Improvement Program” from the “Help” menu. When the dialog box appears, select either "Allow" or not depending of your choice.

Will I receive spam if I participate?

  • ESI Group will not send you any email or other communication regarding this program whether you participate or not.

Do I need an Internet connection?

  • An Internet connection is required to participate in this program. However, you do not need to be connected all the time.
  • If you are offline at any time, the data will be automatically sent the next time you close VE while being online. This will not impact performance.

Can I see the collected data before it is sent?

  • Unfortunately, the information can't be reviewed. Indeed, the data is encoded so that it can be processed efficiently and the nature of this encoding makes difficult to review the information.
  • We understand that you might feel uncomfortable allowing the data to be sent without having an opportunity to review it. However, we do not collect information other than the one specifically mentionned in our Privacy Statement.

How long does the program last?

  • Information is collected as long as you use the VE version for which you have agreed to participate or until you decide to stop participating in the program.