Step 4 - Contact Your Support Team

What are the benefits of ESI Support?

Discover the benefits of ESI Support

How to contact us

Go to Contact Support to report your problems or tell us your requests/questions/comments for ESI solutions

How to send an efficient support ticket

To process your support ticket, we need specific information about your request, to be able to assist you in the most efficient way possible. Please find below a list of what we need depending on your request type and input the information in each contact form.

For a software bug

Usage - Encountering a bug or other issue with the software?

• Software name
• Software version
• Environment / OS
• Description
• Workaround (yes/no)
• Steps to reproduce
• Expected result vs actual result
• Attachments

For a licensing or installation issue

Access - Having issues with licensing or installation?

• Software name
• Software version
• Environment / OS
• License file(s) installed
• Debug .log file of license server if used
• Error message displayed by the software
• Text file resulting from execution of ESIGetHostID script for HW details (see how to Get Your Host ID)
• esiflexdiag.log / esiflex_diagnostics.log created by esiflexdiag.exe

For a general question

Anything else? - Got a comment or question? Ask us about whatever is on your mind!

• Software name
• Software version
• Environment / OS
• Description
• Attachments

For a development request

Development request - We'd love to hear your ideas!

• Software name
• Software version
• Environment / OS
• Description
• Workaround (yes/no)
• Attachments